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MB-230: Microsoft Dynamics 365 Customer Service Certification Practice Test

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Summary

WEB PRICE: $99.00
Member price: $99.00
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Description

The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant practice test is designed to help candidates prepare for and pass the Microsoft MB-230 exam.

This exam is aimed at functional consultants who want to validate their skills.

Candidates should have knowledge of customer service including in-depth understanding of cases, knowledge management, unified routing and queues, entitlements, resource scheduling, service- level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service.

They should be able to design and implement service management processes in collaboration with solution architects. Candidates collaborate with customer engagement administrators to implement and upgrade customer service components including knowledge management, customer feedback, and connected services.

This test contains 205 questions and covers the following objectives:

  • Manage cases and Knowledge Management - 62
  • Manage entitlements and SLAs- 28
  • Implement scheduling - 8
  • Implement multi-session experiences for Customer Service - 30
  • Manage analytics and insights - 17
  • Implement Microsoft Power Platform - 20
  • Implement Connected Customer Service - 15
  • Implement routing - 25

    • 6 months access to the Practice Test including:

    1. Practice test experience prepares you for the real exam and builds your knowledge of exam objectives.
    2. Detailed explanations for both correct and distractor answers reinforce the material.
    3. Practice Mode covers all objectives ensuring topics are covered.
    4. Certification Mode (timed) prepares you for "exam taking" conditions.
    5. Instant, drill-down score reports tell you exactly the areas to focus on.
    6. Additional related Web references included.

    System Requirements
    Windows 7 or newer, OSX 10.9 or newer
    Browser Requirements:
    PC: Chrome 39 or newer; Firefox 34 or newer; Internet Explorer 10 or newer
    Linux: Chrome 39 or newer; Firefox 34 or newer
    Mac: Chrome 39 or newer; Firefox 34 or newer; Safari 8 or newer
    iOS: Safari 8 or newer; Chrome 39 or newer
    Android: 4.0 or newer; Chrome 39 or newer

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