Shipping and returns

Shipping and Returns

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. To calculate shipping on your selected items, add items to your shopping cart and proceed to the checkout page where you can select a shipping method. We will ship your order shortly after we receive payment from you.

International Shipping Stipulations and Restrictions
If your physical order is shipping internationally (outside of the U.S.) it may be subject to import duties and taxes, which are levied once the package reaches the destination country. Pearson VUE has no control over these charges and cannot estimate what they will be. Any charge that might be incurred is the customer's responsibility. For further information please contact your local customs office.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please see our Return Policy for complete details.

When will my order ship?
  • Digital Products
  • Digital products will be emailed immediately, after your order is processed and payment is received. Please contact customer service if you have not received your digital products within 12 hours of purchase.
  • Physical Products
  • Physical products that are in stock will usually ship within 24-48 hours after placing the order. You will receive an email with your tracking information once the product has shipped.

Total Delivery Time for Your Order
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts:
  • Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. The processing time is usually 1-2 business days.
  • Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping times below. We offer two shipping methods for most items:
    • Standard Shipping (3 to 5 business days)
    • 2- to 3-Day Shipping (2 to 3 business days)

    Please note:
    • Shipping times do not include processing time (most in stock items generally take 1-2 days to process) and Standard Shipping times only apply to items being sent to the 48 contiguous states.
    • For Standard Shipping to Alaska, Hawaii or Puerto Rico, add 2-4 days.
    • Shipments to military APO / FPO addresses and U.S. territories and protectorates should arrive in 3-6 weeks.
    • We do not offer shipping to P.O. Boxes at this time.
    • Weather-related shipping delays are not within the control of MindhubPro

Tracking Your Order
After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation email when your order has shipped and tracking information within 24-48 hours of shipment.